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Paycom is a HR & Payroll SaaS company that focuses on creating technology to simplify life for employees.
Our team was tasked with reducing friction and bottlenecks within the pre-hire experience, by unifying fragmented onboarding tools into one platform and optimizing data transparency.
User Research
Workflow Friction & Data Clarity
Our team compiled 84+ product experience feedback tickets within Jira, expressing pain-points with complicated workflows, data inconsistency, and the lack of clarity & visibility throughout the existing pre-hire onboarding tools.
User Research
Interviews
I interviewed four hiring specialists across different roles (Full Lifecycle Recruiter, Screening Recruiter, Background Check Specialist, & WOTC Specialist), revealing varied workflows that informed a more inclusive and adaptable design. We learned that WOTC specialist was not a major stakeholder to these products, allowing us to focus on the initial three roles.
