LEAD DESIGNER · 2.5 MONTHS
LEAD DESIGNER · 2.5 MONTHS
Millions
Recovered in lost productivity across client base
100,000+
Users impacted across hiring workflows
$137k
Estimated annual productivity recovered per client
70%
Reduction in manual candidate tracking effort
Millions
Recovered in lost productivity across client base
100,000+
Users impacted across hiring workflows
$137k
Estimated annual productivity recovered per client
70%
Reduction in manual candidate tracking effort
I translated research insights into product strategy, prioritized features with the team, defined technical requirements and constraints, and created the PRD — then designed the first system iterations myself using Paycom's design system.
Paycom — Hiring Operations System
Paycom — Hiring Operations System
Recruiters relied on manual trackers to navigate fragmented pre-hire workflows, costing Paycom an estimated $137K per client annually. As product design lead, I unified candidate progress and pending actions into one platform, giving recruiters the full picture behind every decision.
Recruiters relied on manual trackers to navigate fragmented pre-hire workflows, costing Paycom an estimated $137K per client annually. As product design lead, I unified candidate progress and pending actions into one platform, giving recruiters the full picture behind every decision.
I translated research insights into product strategy, prioritized features with the team, defined technical requirements and constraints, and created the PRD — then designed the first system iterations myself using Paycom's design system.
$137k
Estimated annual productivity recovered per client
70%
Reduction in manual candidate tracking effort
Millions
Recovered in lost productivity across client base
100,000+
Users impacted across hiring workflows
My ownership
My ownership
I defined product direction. Then I led the team to scale it.
I defined product direction. Then I led the team to scale it.
I translated research insights into product strategy, prioritized features with the team, defined technical requirements and constraints, and created the PRD — then designed the first system iterations myself using Paycom's design system.
Onboarding platform
Each module is a separate application. Only one module is accessed at a time.
1. Background check
Dashboard
Candidate management
Candidate profile
Stage detail
Assign to
2. Work opportunity tax credit
Dashboard
Case management
Case profile
Case workflow
Assign to
3. New hire queue
Dashboard
New hire queue
New hire profile
Task / step detail
Assign to
4. Applicant tracking system
Dashboard
Applicant management
Applicant profile
Application workflow
Assign to
"[I spend] at least an hour per candidate, and 70% of my time in my ledger."
— Talent Acquisition Operations Specialist
Relying on manual tracking"It's a very manual process... That's why we call out that it would be really nice to [improve the system] and not rely so much on a manual ledger."
— Supervisor of Talent Acquisition
Relying on manual tracking"It's hard to keep track of where my candidates are at, and it's hard to see where they get stuck."
— Collegiate Recruiter II
Poor status visibility"We have to manually go into 'offered candidates' [in ATS] almost every hour ... I have to sift through [to see] where a candidate is in the process."
— Talent Acquisition Operations Specialist
Poor status visibilityContext switching
40% of users forced to switch between disconnected tools
Lost productivity
$137K lost per client, annually, from fragmented workflows
Platform reach
100,000+ users relying on the workflow day to day
Onboarding platform
Each module is a separate application. Only one module is accessed at a time.
Dashboard
Candidate management
Candidate profile
Stage detail
Assign to
Dashboard
Case management
Case profile
Case workflow
Assign to
Dashboard
New hire queue
New hire profile
Task / step detail
Assign to
Dashboard
Applicant management
Applicant profile
Application workflow
Assign to
"[I spend] at least an hour per candidate, and 70% of my time in my ledger."
— Talent Acquisition Operations Specialist
Relying on manual tracking"It's a very manual process... That's why we call out that it would be really nice to [improve the system] and not rely so much on a manual ledger."
— Supervisor of Talent Acquisition
Relying on manual tracking"It's hard to keep track of where my candidates are at, and it's hard to see where they get stuck."
— Collegiate Recruiter II
Poor status visibility"We have to manually go into 'offered candidates' [in ATS] almost every hour ... I have to sift through [to see] where a candidate is in the process."
— Talent Acquisition Operations Specialist
Poor status visibilityThe Problem
The Problem
The data for their workflow existed, but was scattered across different pages.
The data for their workflow existed, but was scattered across different pages.
Onboarding platform
Each module is a separate application. Only one module is accessed at a time.
1. Background check
Dashboard
Candidate management
Candidate profile
Stage detail
Assign to
2. Work opportunity tax credit
Dashboard
Case management
Case profile
Case workflow
Assign to
3. New hire queue
Dashboard
New hire queue
New hire profile
Task / step detail
Assign to
4. Applicant tracking system
Dashboard
Applicant management
Applicant profile
Application workflow
Assign to
"[I spend] at least an hour per candidate, and 70% of my time in my ledger."
— Talent Acquisition Operations Specialist
Relying on manual tracking"It's a very manual process... That's why we call out that it would be really nice to [improve the system] and not rely so much on a manual ledger."
— Supervisor of Talent Acquisition
Relying on manual tracking"It's hard to keep track of where my candidates are at, and it's hard to see where they get stuck."
— Collegiate Recruiter II
Poor status visibility"We have to manually go into 'offered candidates' [in ATS] almost every hour ... I have to sift through [to see] where a candidate is in the process."
— Talent Acquisition Operations Specialist
Poor status visibilityContext switching
40% of users forced to switch between disconnected tools
Lost productivity
$137K lost per client, annually, from fragmented workflows
Platform reach
100,000+ users relying on the workflow day to day
How might we give recruiters one place to see what needs them next, when that data lives across four disconnected modules?
The Problem
The Problem
The fragmented IA costed clients in recruiter productivity.
The fragmented IA costed clients in recruiter productivity.
Context switching
40% of users forced to switch between disconnected tools
Lost productivity
$137K lost per client, annually, from fragmented workflows
Platform reach
100,000+ users relying on the workflow day to day
How might we give recruiters one place to see what needs them next, when that data lives across four disconnected modules?
How might we give recruiters one place to see what needs them next, when that data lives across four disconnected modules?
Product Strategy
Product Strategy
One database. One workflow. One operational view.
One database. One workflow. One operational view.
Recruiters wanted direct access to their data, not another layer to navigate through first. So I designed exactly that.
Recruiters wanted direct access to their data, not another layer to navigate through first. So I designed exactly that.
Provided a high level overview of the current candidate progress for quick system visibility.
Feature Detail
Feature Detail
Five key features.
Each solving a friction point recruiters named.
Five key features.
Each solving a friction point recruiters named.
Provided a high level overview of the current candidate progress for quick system visibility.
As new findings emerged from testing, I designed new data visualization pages that were later folded into the team's refinement work.
As new findings emerged from testing, I designed new data visualization pages that were later folded into the team's refinement work.
Provided a high level overview of the current candidate progress for quick system visibility.
Competitive Positioning
Competitive Positioning
Now, Paycom closes the gap where competitors couldn't.
Now, Paycom closes the gap where competitors couldn't.
Competitive positioning
| Tool | Candidate progress tracking | Activity monitoring | Auditing features | Pending candidate tasks | Advanced candidate search |
|---|---|---|---|---|---|
| ADP | |||||
| Workday | |||||
| JazzHR | |||||
| SAP | |||||
| Greenhouse | |||||
| RetroTax | |||||
| Paycom |
Competitive positioning
| Tool | Candidate progress tracking | Activity monitoring | Auditing features | Pending candidate tasks | Advanced candidate search |
|---|---|---|---|---|---|
| ADP | |||||
| Workday | |||||
| JazzHR | |||||
| SAP | |||||
| Greenhouse | |||||
| RetroTax | |||||
| Paycom |
Competitors could track candidates, but can't audit decisions, manage pending actions, or filter beyond the basics - Paycom's platform does it all in one place.
Competitors could track candidates, but can't audit decisions, manage pending actions, or filter beyond the basics - Paycom's platform does it all in one place.
Competitive positioning
Impact & Outcomes
Impact & Outcomes
Validated, approved, and prepared for implementation.
Validated, approved, and prepared for implementation.
"It’s a one-stop-shop for us, instead of having so many other windows open. This will get us out of our Excel ledgers."
— Recruiter
$137k
Estimated annual productivity recovered per client
70%
Reduction in manual candidate tracking effort
Millions
Recovered in lost productivity across client base
Recovered in lost productivity across client base
100,000+
Users impacted across hiring workflows
"It’s a one-stop-shop for us, instead of having so many other windows open. This will get us out of our Excel ledgers."
— Recruiter
"It’s a one-stop-shop for us, instead of having so many other windows open. This will get us out of our Excel ledgers."
— Recruiter
